Providing Exceptional Customer Service

 “If You Think Your Customers Aren’t Important, Try Doing Business Without Them!”

customer rating scale

Everyone business has a customer. The question is: Are you in the customer service or customer processing business? In this workshop you will learn:

 Expectations that are the top drivers of customer satisfaction
 Ten sins of Customer Service
 Identifying “moments of truth”
 Importance of exceptional customer service
 Providing superior service through proven techniques
 Techniques for dealing with all customers, even the “jackasses”





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